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Glass House Privacy Policy


Our contact details

Name: Family Trees Studios

Address: 118 Bethnal Green Road, London, E2 6DG



The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact a member of our team

  • To arrange an event with us

  • To arrange a consultation for our book subscriptions


We use the information that you have given us in order to contact you about your enquiry, and to fulfil book subscriptions.

We will not share your information with third parties without your permission.


Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us through the contact page on this website.

(b) We have a legitimate interest.


How we store your personal information


Your information is securely stored.

We keep all information for two years from your last point of contact. We will then dispose your information.


Your data protection rights


  • Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us using the contact form if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us, either by writing to us at:

Family Trees Studios
118 Bethnal Green Road


E2 6DG


Or by using the contact form on this website.


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:



This policy is effective from the 23rd of May 2022.

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